Frequently Asked Questions

FAQ

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at SOPHIA without creating an account.

  • However, register with us and you'll be able to enjoy the following benefits:
  • Track your orders and review past purchases
  • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
  • Save your address and card details so you can shop even quicker next time

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our privacy policy in full.

WHAT PAYMENT METHODS DOES SOPHIA ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD

We accept Visa, MasterCard. All payments are processed through a secure checkout system provided.

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

You are currently viewing the Pakistan version of our website, serving worldwide. By default your order will be charged in US Dollars.

WHICH COUNTRIES DOES SOPHIA SHIP TO?

SOPHIA ships worldwide.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on delivery and shipping charges to your destination, view our Shipping options

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from SOPHIA to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

A signature requirement can be waived for packages delivered by (Fed Ex and Blue Ex), however, you will still be required to sign for all international order.

FAQ